1. ACCEPTANCE OF TERMS
This Terms of Service (TOS) agreement is between you (Client) and Charlie in the Net (PTY) LTD (charliedigital.co.za). Charlie in the Net (PTY) LTD may do business under the names Charlie Digital Marketing or charliedigital.co.za.
By accepting this Terms of Service (TOS) electronically or in writing, and/or by using charliedigital.co.za services, including but not limited to, web hosting, domain name registration, web design and development, search engine optimization, social media marketing, pay per click advertising, display advertising, banner ads, conversion optimization, and consulting, you (Client) agree to be bound by the following terms and conditions. You, the Client also agrees that electronic acceptance of this TOS shall have the same force and effect as Client agreeing to this TOS in hand written signature.
charliedigital.co.za provides its services to Client subject to the following TOS, which may be updated from time to time without notice. Client should periodically review the most current version of the TOS at charliedigital.co.za/terms-of-service/. Failure to comply with the TOS may result in account or service termination or cancelation. By using charliedigital.co.za’s services, Client agrees to (and hereby signs) the most current version of the TOS.
Client’s acceptance of the TOS is binding upon all charliedigital.co.za services, including the purchase of additional services at a later date.
Agreement means the Project Proposal, Terms and Conditions, Statement of Work and any other attached documents.
Project means the scope and purpose of the Client’s identified usage of the work product as described in the Project Proposal.
Services means all services and the work product to be provided to Client by Company as described and otherwise further defined in the Project Proposal.
Final Design means the final versions of Deliverables provided by Company and accepted by Client.
Deliverables means the services and work product specified in the Project Proposal to be delivered by Company to Client.
Client Content means all materials, writing, images or other creative content provided by Client used in preparing or creating the Deliverables.
3. EVALUATION AND ACCEPTANCE
UNIQUE SPECIFICATIONS DOCUMENT:
If Client has specific requirements regarding the Project, Client must write a Unique Specifications Document to inform Company of the overall Project requirements before Company submits an official proposal to Client. The Unique Specifications Document MUST INCLUDE DETAILED and SUFFICIENT EXPLANATIONS DESCRIBING EACH PROJECT REQUIREMENT. Company will not be held responsible for misunderstanding and therefore applying inaccurate details in Client Project if the misunderstanding was due to insufficient, improper, or erroneous information in the Unique Specifications Document. Any newly Unique Specifications Document delivered to Company after Client received a quote from Company WILL NOT be associated with the former quote sent and Company may reevaluate the newly detailed Unique Specifications Document for an additional or renewed quote. Company will not increase or change former quotes without first presenting new quotes to Client.
Unique Specifications Document will be accepted in the form of a text or word document, email or messaging application, or an online web form such as a web design questionnaire.
Company will test and correct Deliverables using commercially reasonable efforts before providing Deliverables to Client to ensure there are no defects. If Client found a defect, Client will have Thirty (30) days from the time of Deliverables to write a detailed explanation of defect(s) to Company for fixing. If Company has determined that defects were not caused by or not part of the original Deliverables, Company will not be obligated to perform any actions without additional costs.
The Final Design Policy ensures that all Project requirements were met by Company. Upon completion and testing of a Project, Company will present full Deliverables to Client. Once a Project is fully presented to Client, the Project is set as complete by default and Company will not be obligated to perform further services beyond this agreement. Any payments pertaining to the final Deliverables shall be paid in full by Client within seven (7) days from the time of being presented with Deliverables.
If Client wishes to request additional changes after the final Deliverables, Client agrees to inform Company in a written text document (such as Microsoft Word) of any further changes (if any) according to the REVISION POLICY below, within fourteen days of being fully presented with Deliverables. If Client does not notify Company of any further changes within fourteen (14) days of being fully presented with Deliverables, then Project will remain AS IS and any additional changes requested by Client after the fourteen (14) day period will be subject to ADDITIONAL COSTS. If Client wishes to request additional changes after being presented with Deliverables, Client may do so without delaying any invoices pertaining to the Deliverables. Company will continue to work with Client according to the REVISIONS POLICY below and within the boundaries of this agreement.
Company holds full ownership of Deliverables until Client has paid in full.
Company will allow one (1) complementary revision round to be requested by Client anytime during fourteen days (14) after being fully presented with final Deliverables. Client may only request changes pertaining to the front-end visual design. If Client used the one (1) complimentary revision round and wishes to request additional changes, Client will be billed at an hourly rate according to the ADDITIONAL COSTS section below. All change requests MUST be in written form and emailed to Company. If Client does not request any changes and the fourteen day period has expired, then the one (1) complementary revision round will automatically become void with NO EXCEPTIONS.
The complementary revision round is subject to the following:
A.) Client acknowledges that the complementary revision round is NOT part of the main Project requirements or Scope of Work and is only offered to Client as a means for removing or replacing any non-pleasing design elements as well as making enhancements or making additions in the overall design.
B.) Client may request changes they feel is needed to more accurately represent their brand visually, or may request for elements to be removed, or may request for color changes of any design element, or may request additional visual design elements.
C.) The complementary revision round is limited to the front-end visual design, and requests may only be used for elements achieved with HTML and CSS, and may not be used for back-end functions or any element that was achieved by PHP, JQuery, Java, and Ajax (or any other programing function).
D.) The complementary revision round is limited to this agreement and must stay within the original Scope of Work; Client may not request additional features that were not included in the Scope of Work with the exception of visual design details using CSS and HTML.
E.) The revision round may not exceed 25 percent of the time required to produce Deliverables and not to exceed 25 percent of the work required to produce Deliverables.
For example, if the total time-frame of the total Project is four (4) weeks, each revision round may not exceed one (1) week or one quarter of the work that was needed to produce the final Project.
F.) Any requests that are not included in the original Project Scope is subject to a new proposal from Company. See number 7. CHANGES TO PROJECT SCOPE
G.) Further change requests after the initial complementary round is used will be subject to an hourly rate according to the ADDITIONAL COSTS section below.
Typography is the art and technique of arranging type to make written language most appealing to learning, recognition and easy reading. The arrangement of type involves carefully selecting typefaces, point size, line length, line-spacing, and adjusting the space within letters pairs based on a mathematical formula to achieve the perfect golden ratio. The golden ratio provides the optimal proportional relationship between typographical variables.
With respect to Client, Company does not wish to be associated with bad practices. Therefore, Company adopts a golden ratio typography formula based on the mathematical variables mentioned above, all to achieve the perfect typography for the best possible viewing. This is a best practice widely used in web design and therefore we will not change the elements needed to make the typography work, especially in regards to letter spacing and line height. It is guaranteed to be set at the perfect ratio and applying typography in a manner other than what we practice is simply not practical and will ultimately degrade the visual design and make it harder for users to read Client content.
By default, we choose a font type that may best fit your project needs, but If client wishes to use a custom font, client is responsible for providing the font files needed to install onto the website before the project starts. Font formats to be provided to us include .TT, .OTF, .TTF and .EOT. If Client wishes to change the font type after the project has already started, changing it will incur ADDITIONAL COSTS as described below.
4. COMPANY RESPONSIBILITIES
Company shall use all reasonable efforts pertaining to this agreement to meet all Deliverables listed in Scope of Work, Unique Specifications Document, or Web Design Questionnaire, whichever is used to present Client Project requirements to Company. Company will provide the Services identified in the Agreement in a professional and workmanlike manner.
PROJECT TIME FRAME:
The Time Frame is as specified in the Proposal, Scope of Work, or Quote provided to Client. The estimated time frame written in the Clients Proposal, Scope of Work or Quote is governed by this agreement.
Company shall use all reasonable efforts to meet the delivery schedule. Company may extend the due date for any Deliverable by giving written notice to Client with a specified time frame.
5. CLIENT RESPONSIBILITIES
Client acknowledges that it is responsible for performing the following in a reasonable and timely manner: (a) Provide Client Content in a form suitable for use in the Deliverables without further preparation by Company, unless otherwise specified in the Project Proposal; (b) Proofread all Deliverables. Client will be charged for correcting errors after the acceptance of any Deliverable; (c) Make decisions regarding other parties.
Client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by Client will result in a day-for-day extension of the due date for all Deliverables. If certain materials or content is needed from Client to complete the Project and Client delays the delivery of such content for thirty (30) days, then Company may terminate services or deliver Project AS IS and all monies paid will be retained by Company. Client will be required to pay the initial invoice in full to the Company before any services are continued to the Client, and if applicable, an additional cost will be charged up front to the CLIENT for all services completed beyond what was already paid for.
ONGOING MONTHLY SERVICES
− Charlie in the Net PTY LTD will render services to the Client for the agreed upon period. Minimum of 6 months.
− Charlie in the Net PTY LTD may have thirty (30) days to establish a presence on behalf of the organization/person across all agreed upon platforms. During this time, Charlie in the Net PTY LTD will work to establish what techniques will work best for the organization/person. After thirty (30) days, Charlie in the Net PTY LTD will become responsible for the maintenance portion of the agreement whereby Charlie in the Net PTY LTD will achieve a daily quota of social interaction on behalf of the organization.
Late Payment and Continued Ad Disabling:
In the event that payment for ads is not received by the designated due date and the client’s ads continue to be disabled throughout the duration of our services, the client shall still be held liable for the agreed-upon management fee.
This provision is put in place to ensure fairness and accountability in our client relationships. Ad campaigns often require meticulous planning, strategic execution, and ongoing monitoring, all of which demand our time, effort, and expertise. In cases where payment for the ads is delayed and the ads are consequently disabled, our team’s commitment to managing and optimizing the campaign remains unaffected. Our expertise, resources, and time investment continue to be dedicated to overseeing the campaign’s success, even if the ads themselves are temporarily suspended due to non-payment.
Moreover, the management fee accounts for the ongoing services provided by our team, including strategy development, performance tracking, adjustments, and reporting. These services extend beyond the mere activation of the ads and are integral to achieving the desired results for the client. The client’s responsibility to cover the management fee is a reflection of our ongoing dedication to their campaign, regardless of any payment-related issues.
By including this provision, we aim to maintain a transparent and fair working relationship with our clients, where both parties uphold their respective commitments. This approach ensures that despite any delays in ad payment, our clients can continue to rely on our expertise and efforts to drive optimal results from their campaigns.
− Charlie in the Net PTY LTD will establish the organization/person’s presence on agreed upon platforms. The client and Charlie in the Net PTY LTD will come to an agreement as to which platforms will be managed and monitored closely so that the client will have maximum results.
− Charlie in the Net PTY LTD will meet the agreed upon quotas each month.
− Charlie in the Net PTY LTD will meet with the Client at the conclusion of each thirty (30) day period (by phone or Whatsapp’s Charlie in the Net PTY LTDbussiness line) to discuss the business’s/person’s progress and to discuss strategy for the upcoming period.
− The services cited in this section, represent a complete list of Charlie in the Net PTY LTD contractual obligations. Charlie in the Net PTY LTD may elect to provide additional services when deemed necessary. Should this occur, the Client will not be billed for additional unless notified. However, the performance of additional services in one period does not obligate Charlie in the Net PTY LTD to provide such additional services in the future.
Commitment & Compensation
− Charlie in the Net PTY LTD will establish and/or optimize the Client’s social media presence across the agreed upon social media platforms.
− All payments will be accepted as payment in EFT unless otherwise agreed upon.
− All payments made after 5:00PM will be assessed a R110 late fee for the first 48 hours of delinquency, after which a R150 PER DAY fee will be charged to the delinquent account. After 21 days of delinquency, the account will be forwarded to collections. All services will cease to be provided until payment is received.
− Once payment for the period has been made in full, The Charlie in the Net PTY LTD will resume provision of services. Should a suspension of services occur, the complete payment will be necessary to resume services- a prorated amount will be provided.
Account Access & Authorization
− Charlie in the Net PTY LTD is authorized by the Client to assume the identity of the Client in all social media interactions on the Internet including, but not limited to, status updates, blog posts, online forum discussions and message board posts, comments, responses to user comments and emails.
− The Client will demonstrate this authorization by providing URLs, usernames and passwords for all its social mediums.
Charlie in the Net PTY LTD will hold the Client’s URLs, usernames and passwords in confidence. Charlie in the Net PTY LTD will not share this information under any circumstances, nor will Charlie in the Net PTY LTD sell this information to a third (3rd) party.
Rights to Created Content
− The Client will retain the right to all content created by Charlie in the Net PTY LTD for the Client. However, the Client may not distribute for profit any content created by Charlie in the Net PTY LTD for the Client, while under Subscription, without the written consent of Charlie in the Net PTY LTD .
− Furthermore, Charlie in the Net PTY LTD will retain the right to use any and all content created by Charlie in the Net PTY LTD for the Client, for the purpose of (1) providing samples of Charlie in the Net PTY LTD work or (2) instruction – including, but not limited to, presentation, lectures, webinars and published material in any medium.
Access To Client Information
− In order to accurately determine ROI (Return on Investment), Charlie in the Net PTY LTD will, from time to time, ask for financial and customer information from the Client. Requests will be made directly to the Client, over the phone or in writing. After receiving an answer, Charlie in the Net PTY LTD will store the information in the Client’s physical folder and any electronic information will be deleted.
– Charlie in the Net PTY LTD will not share this information under any circumstances
nor will Charlie in the Net PTY LTD sell your information to a third (3rd) party.
– Client referrals are the heart and soul of the Consultant’s business. Consequently, it is extremely important to Charlie in the Net PTY LTD that the Client is supremely thrilled with the work and the results the Client is getting. If the Client is not fully satisfied with any element of the social media managing services provided, the Client agrees to bring this to Charlie in the Net PTY LTD before anyone else so that the appropriate corrections can be made.
– Establishing a social media presence and initiating a two-way flow of communication between the Client and the public can have unintended consequences on the Clients reputation. Should this occur, the Client waives its right to hold Charlie in the Net PTY LTD responsible for any damage and/or liability that may arise from Charlie in the Net PTY LTD actions on behalf of the Client.
– If, at any time, the Client does not agree with actions taken by Charlie in the Net PTY LTD on their behalf, they must notify Charlie in the Net PTY LTD in writing or typed. If Charlie in the Net PTY LTD receives such a communication, Charlie in the Net PTY LTD will post a retraction and apology across all affected platforms within twenty-four (24) hours.
– Charlie in the Net PTY LTD can not make ANY guarantees toward the client. Although we are very confident that your business/brand/ministry will be completely transformed, legally, we cannot guarantee results. Please keep in mind although we manage your accounts, we can not seal deals for our clients. We do not guarantee booking engagements, certain connections etc. It is up to the Client to take their position and put in necessary work when told to do so.
– Charlie in the Net PTY LTD can guarantee to provide the best service and support available to answer any of the Client’s questions and challenges promptly.
Any delay caused be conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, fire, flood, acts of worship, labor disputes, riots, acts of war, terrorism and epidemics.
Either party may terminate this agreement at any time, on fourteen (14) days prior written notice if the other party breaches any of its material responsibilities or obligations under this Agreement and fails to cure that breach during that fourteen (14) day period.
In the event of termination, Client shall pay Company for the Services performed through the date of termination in the amount of a prorated portion of the fees due. Client shall pay all Expenses, Fees, and Additional Costs incurred through the date of termination.
Parties agree to attempt to resolve any dispute by negotiation between the parties.
Client agrees to pay any and all legal fees that was a result of any claim, lawsuit or dispute that client pursues, including lawyer fees, travel expense as a result of any lawsuit and all non-legal expenses that were as a result of any lawsuit or claim, regardless of the winning party.
7. CHANGES TO PROJECT SCOPE
If Client wants to change the Scope of Work after acceptance of this Agreement, Client shall send Company a written Change Order describing the requested changes in detail. Within seven (7) days of receiving a Change Order, Company will respond with a statement proposing Company’s availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. Company will evaluate each Change Order at its standard rate and charges.
If Client requests are at or near 25 percent of the time required to produce Deliverables, or the value of the Scope of Services, Company shall be entitled to submit a new and separate Proposal to Client for written approval. Company shall not begin work on the revised services until it receives a fully signed revised proposal and any additional fees.
If Client requests are Minor Changes, Client will be billed on a time and materials basis at Company’s hourly rate of R1250 per hour. Such charges shall be in addition to all other amount payable under this Agreement, despite any maximum budget, contract price or final price identified. Company may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.
Client will have fourteen (14) days to respond in writing accepting or rejecting the new proposal. If Client rejects the proposal, Company will not be obligated to perform any services beyond those in the original Agreement.
8. ACCREDITATION AND PROMOTION
Company shall be entitled to place accreditation, as a hyperlink and/or image or otherwise, in the form, size and location as incorporated by Company in the Deliverables within the bottom footer of the Final Deliverables. In all cases, this is normally in the form of a small and almost non-visible hyper-link.
Company retains the right to reproduce, publish and display the Deliverables in Company’s portfolios and websites, in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses.
Either party, subject to the others reasonable approval, may describe its role in the Project on its website and in other promotional and marketing materials, and, if not expressly objected to, include a link to the other party’s website.
9. CONFIDENTIAL INFORMATION
Client’s “Confidential Information” includes information that Company should reasonably believe to be confidential. Company’s “Confidential Information” includes the source code of any Company Tools. All material considered confidential by either party shall be designated as confidential. Confidential Information shall not be disclosed to third parties and shall only be used as needed to perform this Agreement. Confidential Information shall not include any information that is already known by the recipient, becomes publicly known through no fault of the recipient, or is received from a third party without a restriction on disclosure
All invoices are payable within seven (7) days of receipt. Invoices shall list any expenses and additional costs as separate items.
Client agrees to pay Company the fees listed in the invoice, including all taxes if applicable.
Client agrees to follow the payment schedule presented by Company.
Accepted methods of payments are EFT.
ADDITIONAL PAYMENT TERMS:
WE DO NOT TAKE CREDIT INFO OVER THE PHONE OR EMAIL. WE DO NOT ACCEPT CHECKS, WIRE TRANSFERS OR MONEY ORDERS.
Any non-invoiced services (not included in the Project Proposal/Scope of Work) that Client requests as an addition to the original project scope will incur additional costs. Company may choose to bill Client at an hourly rate or provide a total estimate/quote. Our standard rates below may apply.
* Copy writing/Content Writing: R1295 per 500 words or less
* Additional Design Changes/Revisions: R1345/hour (R450 minimum charge if minor change and not exceeding 30/minutes)
* Programming/Writing Scripts: R3000/hour
* Significant database updates: R1100/hour (R400 minimum charge fee if under 30/minutes)
* Search engine optimization consulting: R3000/hour
* There is a R600 website migration fee when new projects on a temporary domain are not migrated within the Revision time period.
REFUND & CANCELLATION
Please read our REFUND & CANCELLATION POLICY.
11. INDEMNIFICATION AND LIABILITY
Client shall indemnify Company from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party arising out of any breach of Client’s responsibilities or obligations, representations or warranties under this Agreement. Company shall promptly notify Client in writing of any third party claim or suit. Client shall have the right to fully control the defense and any settlement of such claim or suit.
In the case of a third party lawsuit or proceeding based on a claim that Deliverables breach the third party’s intellectual property rights, and it is determined that such infringement has occurred, Company may at its own expense, replace any infringing content with non-infringing content.
LIMITATION OF LIABILITY:
THE SERVICES AND THE WORK PRODUCT OF COMPANY ARE SOLD “AS IS.” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES (“COMPANY PARTIES”), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF COMPANY. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY COMPANY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.